Waiting List Improvement
Reversing the trend – reducing outpatient waiting lists by 30%
About Tallaght University Hospital
TUH was looking to implement sustainable improvements to reverse upward growth of outpatient waiting lists.
- Outpatient waiting lists growing at 800 per month and forecast to reach 35,000 patients by the end of 2019
- 12,000 patients expected to be waiting more than 15 months – creating significant clinical risk.
- The requirement was for whole system improvement across 20 specialties and 100 clinician outpatient clinics.
- There was a need for a structured system of change implementation and progress tracking.
“fCast delivers a very structured waiting list improvement methodology. Predictive analytics give TUH more certainty about the likely impact of cost neutral improvement measures. The system is giving us the confidence that upward waiting list trends will be reversed.”
David Slevin, CEO, Tallaght University Hospital
How MedModus Helped
Tallaght University Hospital implemented fCast™ Waiting List Decision Support System to bring more structure and predictability to improvement efforts.
The fCast™ interface allows easy service capacity and activity effectiveness analysis. Weekly automated reports compare actual and planned activity levels for future clinics to help increase clinic utilisation and avoid unused capacity.
Waiting List Improvements
The solution’s Tasks module ensures all tasks and responsibilities are tracked to provide complete delivery transparency and accountability.
“We will have 9,000 fewer patients on our outpatients waiting lists and fCast has been central to that improvement.”
John Kelly, COO, Tallaght University Hospital