Waiting List Improvement

The Waiting

List Crisis

There are 6 million people on waiting lists in the UK and Ireland – up 25% in the last 4 years. Recent initiatives have tended to focus on clearing a backlog, rather than implementing sustainable change.

To achieve and sustain reductions across multiple departments and specialists, healthcare professionals need to be able to accurately forecast, monitor and plan service capacity to reverse the spiralling trend and meet demand – now and in the future.

Thinking Bigger – Understanding The Whole System

Waiting lists are impacted by how all the different parts of the system work together, for example, A&E, GPs’ referral behaviour and out-patients. A clear picture emerges of interactions across the system and how the working practices of one service affect another.

Performance analytics gives healthcare professionals data-driven evidence to instigate change and provides actionable insight into gaps and opportunities that drive down waiting lists while benefitting the wider system.

Sustaining Waiting List Reductions

Our data scientists have helped hospital services reduce and sustain waiting lists with fCast which enables healthcare professionals to easily identify areas of improvement, accurately forecast with predictive analytics, monitor performance, easily update workflows – saving time and delivering a significant return on investment.

Find out more about fCast here.

“fCast’s predictive analytics gave us valuable insight into the likely impact of various improvement initiatives. We’re now on track to reduce our ENT, Neurology and Urology waiting list by 3,000 patients in 12 months – at no additional cost to the hospital.”
Lucy Nugent, CEO, Tallaght University Hospital

Our Approach

Delivering waiting list improvement across multiple specialties, specialists and departments is challenging. We help healthcare organisations deploy a structured approach that delivers predictable and sustainable improvement.

  1. Understand Service Capacity
    Ensure a clear understanding of demand, activity and the gap that needs to be met to reverse waiting list trends.
  2. Analyse Activity Effectiveness
    Analyse activity versus expectation and plans. ldentify inefficiencies. Benchmark against best practice patient pathways.
  3. Identify Improvements
    ldentify improvements and their impact. Financial impact assessment. 
  4. Predict Performance, Set Targets, Plan
    Forecast waiting list performance. Set monthly improvement targets. Succinct project plans with clear accountability.
  5. Implement and monitor
    Implement improvements and monitor closely.
  6. Systemise
    Ensure sustainability and extend implementation.

fCast Waiting List Decision Support System

Our structured improvement approach is underpinned by the fCast waiting list decision support system − a tool for understanding elective service capacity, activity effectiveness and forecasting improvement impact.

Find out more about fCast here

Case Study

Read how a university hospital reduced waiting lists by 30%